IT Support Field Technician job in Philadelphia

• Travel regularly to Project HOME locations throughout Philadelphia to provide in-person technical support, which makes up approximately 75% of the role.
• Troubleshoot and resolve Level 1 hardware, software, printer, copier, and other end-user technology issues.
• Respond to support requests in person and remotely, diagnose problems, and implement solutions in a timely manner.
• Proactively identify and resolve technology issues while onsite, beyond the initial support request.

Support Networks & Technology

• Install, maintain, and troubleshoot network equipment, including access points, switches, routers, and cabling.
• Assist with maintaining and updating hardware, software, telecommunications, and audiovisual systems.
• Support teleconference and video conference technology.
• Assist with printer and copier supplies, repairs, and equipment needs.

Manage Help Desk Requests

• Support administration of the Help Desk ticketing system and ensure requests are properly logged, tracked, and resolved.
• Maintain clear documentation of technical processes and solutions.
• Provide employees with guidance and training on hardware and software when needed.
• Provide occasional after-hours support for business-critical issues and scheduled maintenance.

• At least two (2) years of experience providing Level 1 IT, desktop, or help desk support.
• Hands-on networking experience, including access points, switches, routers, and cabling.
• Experience troubleshooting hardware, software, and other end-user technology.
• Strong customer service and communication skills, including the ability to explain technical information to non-technical users.
• Ability to work independently, prioritize multiple requests, and follow issues through resolution.
• Reliable transportation and the ability to travel efficiently between Project HOME locations throughout Philadelphia.
• Availability for occasional after-hours or weekend support when needed.

What You May Bring

• Experience providing IT support across multiple locations.
• Experience supporting Microsoft-based environments.
• Microsoft, Cisco, Citrix, VMware, or other relevant technical certifications.
• Experience with help desk ticketing systems and technical documentation.
• A customer-first approach, curiosity, and a willingness to investigate the root cause of technology issues.

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Project HOME is a nationally recognized nonprofit dedicated to ending homelessness and poverty through integrated housing, healthcare, education, employment, and supportive services.