IT Training & Knowledge Management Specialist

Our client seeks an IT Training & Knowledge Management Specialist to deliver Microsoft 365 and general IT training, develop user-focused documentation, and maintain knowledge assets. The role will facilitate onboarding sessions, manage SharePoint and intranet content, and analyze service desk trends to create proactive training. The specialist will support communications such as newsletters and cybersecurity bulletins, integrate training with ITSM tools, track compliance, and assist in developing AI chatbot solutions for common IT issues., * Deliver Microsoft 365 and general IT training during employee onboarding.

• Develop quick reference guides, training materials, and knowledge base articles.
• Host Office Hours and Lunch & Learn sessions in person and via Microsoft Teams.
• Maintain and update IT SharePoint and intranet sites.
• Review service desk tickets to identify recurring issues and create proactive training materials.
• Develop and distribute IT announcements, newsletters, and cybersecurity bulletins and guidance.
• Support integration of ITSM tools such as Jira with training resources.
• Track mandatory training compliance and reporting.
• Assist in developing AI chatbot solutions for common IT issues.

• 5 - 6 years in IT training, knowledge management, technical communications, or a similar role.
• Strong working knowledge of Microsoft 365 including Teams, SharePoint, OneDrive, and Outlook.
• Ability to learn new tools and technologies, synthesize complex information, and create clear training and documentation.
• Experience delivering live and virtual training and facilitating sessions.
• Familiarity with IT service management platforms such as Jira or ServiceNow.
• Excellent written, verbal, and interpersonal communication skills.
• Preferred: Experience with Power Platform or AI chatbot tools.
• Preferred: Experience in regulated or government environments.
• Preferred: Knowledge of cybersecurity awareness training.
• Preferred: Microsoft 365 certifications such as MS-900 and MS-300 or MS-301.

Education Requirements:

• Bachelor’s degree in IT, Communications, Education, or related field, or equivalent experience.

Due to federal security clearance requirements, the applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract-to-hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $35.00 to $40.00/hr. w2, Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.