REDCap Application Support Engineer - PHP/MySQL/AWS

Support and enhance a mission-critical REDCap platform hosted in Amazon Web Services. This role combines PHP development, MySQL database management, REST API integration, cloud application support, and operational ownership to ensure a secure, reliable, and highly available research and data collection environment., * Support the REDCap application hosted in AWS, including user and project management, reports, and surveys.

• Coordinate software updates, patches, and version upgrades with the REDCap vendor.
• Install, configure, and support REDCap External Modules in PHP/Linux environments using Apache or Nginx.
• Develop, maintain, and troubleshoot REST API integrations and automated data flows.
• Prepare scripts to load data using REDCap import tools and APIs.
• Maintain MySQL databases, perform queries, validation, and troubleshooting.
• Support AWS infrastructure teams with servers, storage, networking, security groups, backups, monitoring, and SSL/TLS certificates.
• Implement and maintain OIDC integration, Active Directory/LDAP, and authentication services.
• Monitor application performance and resolve production issues.
• Support backup, disaster recovery, and system recovery activities.
• Create automation scripts for reporting and data validation using PHP and SQL.
• Maintain technical documentation, operational procedures, and configuration documentation.
• Coordinate with infrastructure, security, database, vendor, and business teams.
• Track enhancements, defects, and maintenance activities using Azure DevOps.
• Provide status reporting and support change and release management activities.
• Ensure compliance with security, data privacy, HIPAA, and audit logging requirements.

• Bachelor’s degree
• 5+ years of experience with PHP Microservices development, configuration, and troubleshooting
• 5+ years of MySQL database management
• 5+ years of PHP configuration and troubleshooting
• 5+ years of Python scripting for loading and querying data
• 5+ years designing, developing, implementing, and troubleshooting RESTful APIs

• 5+ years supporting enterprise web applications hosted on AWS Preferred Qualifications

• Experience supporting REDCap in public health, healthcare, higher education, or research environments
• Experience with REDCap API integration and External Modules
• Experience using AWS cloud services (EC2, S3, VPC, Security Groups)
• Experience with Apache or Nginx web servers
• Experience with OIDC/SAML, Active Directory, LDAP, or Single Sign-On
• Experience managing SSL/TLS certificates and application security
• Experience with Azure DevOps, ServiceNow, or similar enterprise tools
• Experience with Twilio/SMS survey gateway
• Knowledge of HIPAA, security, and data privacy best practices What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.