Executive IT Support Engineer

· The Executive IT Support Engineer is a senior-level, dedicated IT professional embedded within the Executive Services function.

· This role provides white-glove, proactive IT support exclusively to C-suite executives, senior leadership, and their executive assistants.

· Operating with a high degree of discretion and professionalism, the Executive IT Support Engineer anticipates and resolves technology needs before they impact business outcomes, enabling executive productivity at all times - whether in the office, traveling, or in a high-stakes meeting environment.

· This role collaborates closely with L2 and L3 IT teams, IT Engineering, and third-party vendors while maintaining a singular focus on executive satisfaction and technology excellence.

· Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

· 5+ years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.

· Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.

Advanced proficiency in:

· Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)

· Active Directory and Azure Active Directory administration;

· Microsoft Intune, Windows Autopilot, and Windows Update for Business

· macOS administration and Apple MDM

Video conferencing platforms:

· Microsoft Teams Rooms, Zoom Rooms, Cisco Webex Executive AV systems and boardroom technology

Mobile Device Management:

· iOS, Android

· Print and Multifunction Device Management VPN, network connectivity troubleshooting, and remote access solutions. Experience with ITSM platforms, preferably ServiceNow.

· Asset management expertise - maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.

· Scripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.

Soft Skills

· Exceptional executive presence, professionalism, and discretion - comfortable operating at the C-suite level.

· Outstanding verbal and written communication skills in English; ability to translate complex technical matters into clear, accessible language for non-technical audiences.

· Strong customer-service orientation with a proactive, anticipatory approach to executive needs.

· Excellent problem-solving skills with the ability to remain calm and effective under pressure in high-stakes situations.

· High attention to detail and a hands-on mentality.

· Resilience and adaptability in a dynamic, fast-paced global environment.

· Strong sense of priorities, planning, and time management.

· Collaboration and teamwork skills - able to work effectively across IT teams, business units, and geographies.

• Good relational skills and the ability to build trusted relationships with senior stakeholders