Support Engineer 2

We are seeking a Support Engineer 2 to join our dynamic team. The ideal candidate will have strong experience in studio IT support, hardware procurement, and inventory management and a proven ability to deliver reliable end-user support and streamline device lifecycle processes.

Team and Project Focus:

This role focuses on hands-on IT support and procurement to help the studio deliver a high-quality player experience. This position is onsite, Monday through Friday, 40 hours per week. No overtime is expected. Supplier will provide equipment and software.

Responsibilities:

• Partner with Studio Management, Directors, and Leads to address studio IT needs.
• Execute PC hardware procurement, setup, imaging, deployment, and recycling.
• Field and resolve requests for IT services, repairs, upgrades, support, inquiries, and complaints.
• Manage studio inventory of PCs, peripherals, and spare parts.
• Handle user account lifecycle management.
• Provide IT support to internal teams and external partner teams engaged in game development.
• Collaborate with broader enterprise IT teams to apply best practices and resolve technical concerns.

• 3+ years of IT experience, including 2+ years in a procurement-focused role.
• Strong written and verbal communication skills.
• Experience with Microsoft services such as Azure Active Directory and Azure DevOps.
• Scripting capability in Python required for this role; familiarity with C# or PowerShell is beneficial.

Preferred Skills:

• Prior experience supporting a game development studio or creative production environment.
• Comfort supporting multiple operating systems.

Assessment Process:

• One 30-minute hard skills assessment with the sponsor and an FTE, scheduled as soon as possible.

Candidate Guidance:

• Candidates must be willing to commit to the role and not treat it as a short-term step.
• Well-structured, readable resumes will be prioritized.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.