IT / Operations Support Coordinator

• Provide ICT support to GP Practices across Northern Ireland as part of the GMS ICT Support Team.
• Respond to incidents and service requests, diagnosing and resolving technical issues.
• Support a range of ICT systems including clinical systems, networks, hardware, software, printers, scanners, Microsoft Office, security, and remote support tools.
• Deliver technical advice, guidance, and solutions to users and stakeholders.
• Build strong relationships with assigned GP Practices and understand their ICT requirements.
• Assist with ICT projects, system upgrades, installations, replacements, repairs, and equipment collections.
• Conduct site visits across Northern Ireland as required.
• Follow ICT change, release, and configuration management procedures to ensure service quality and compliance.

A university degree in a computer science related discipline or equivalent recognised ICT professional qualification PLUS 1 years relevant experience* OR

• A HND in a computer science related discipline AND 2 years relevant experience *

OR

• 4 years relevant experience *
• • Relevant experience is defined as providing or supporting information and communications technology systems in a business environment. “Business environment” in this context includes ICT areas such as desktop support, system/application support & maintenance, network & communications, systems integration and data warehousing and IT security.
• Ability to work well independently and as part of a team.
• Have excellent communication, interpersonal and ICT technical skills to meet the needs of the post in full.
• Ability to investigate, collate and analyse information from a variety of sources to support decision making to resolve technical ICT incidents.
• Excellent knowledge of, and ability to use Microsoft Office and other business process applications, while demonstrating best practice in IT Service Management.
• Strong organisational skills with the ability to plan and manage activities effectively to deliver against service delivery plans
• Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Organisation which will permit them to carry out the duties of the post.