Mid-Level/Lead Software Engineer (ServiceNow Developer)-HYBRID

We are seeking an experienced Software Engineer to build enterprise-grade ServiceNow capabilities with the ServiceNow Engineering Services Team to improve employee experiences, accelerate automation, and deliver enterprise value. You’ll partner with product teams, business stakeholders, and fellow engineers to design, develop, test, and support ServiceNow solutions-owning delivery quality and contributing to platform excellence.

This is an exciting opportunity to help deliver enterprise-grade ServiceNow automation capabilities that improve experiences and outcomes-while elevating engineering quality and capability across the ServiceNow platform.

Some Responsibilities May Include:

• Design, develop, configure, and maintain ServiceNow applications, workflows, and user experiences
• Translate business requirements into technical solutions with measurable impact
• Build workflows, business rules, and automations that improve operational efficiency and reliability
• Develop and maintain REST APIs and enterprise integrations; build and consume APIs to support end-to-end integration needs
• Participate in code reviews, testing, and release readiness activities to ensure delivery quality and post-release stability
• Troubleshoot and resolve platform and integration issues, identifying root cause and implementing durable fixes
• Contribute to Agile delivery and modern engineering practices, including CI/CD where applicable
• Recommend enhancements to improve performance, reliability, and user experience
• Help shape reusable engineering patterns, standards, and modernization practices across the ServiceNow platform
• Collaborate with architects, security, product, and engineering teams to drive scalable and supportable solutions

We Are Seeking Candidates With:

• Experience developing on ServiceNow (or similar enterprise platforms)
• Strong object-oriented design and software engineering fundamentals
• Experience building and consuming REST APIs (experience with ServiceNow GlideAPIs is a bonus)
• Familiarity with JavaScript, web technologies, and workflow automation. Experience working with XML and JSON for data exchange formats.
• Ability to troubleshoot technical issues and identify root causes
• Analytical problem-solving skills, clear communication, and strong collaboration with technical and business partners
• Customer-focused mindset and dependable execution in delivery and operational support

Additional Skills

• ServiceNow certifications such as CSA and/or CAD (as applicable)
• ServiceNow Certified Implementation Specialist certifications
• Experience with ITSM, CSM, ITOM, IRM, SPM, or custom apps
• Experience with ServiceNow’s Automated Testing Framework (ATF)
• Experience with Agile delivery and CI/CD pipelines
• Experience working in large enterprise environments
• Experience supporting enterprise architecture patterns, cloud concepts, and/or leading engineering efforts (for candidates targeting higher responsibility), * Experience developing on ServiceNow (or similar enterprise platforms)
• Strong object-oriented design and software engineering fundamentals
• Experience building and consuming REST APIs (experience with ServiceNow GlideAPIs is a bonus)
• Familiarity with JavaScript, web technologies, and workflow automation. Experience working with XML and JSON for data exchange formats.
• Ability to troubleshoot technical issues and identify root causes
• Analytical problem-solving skills, clear communication, and strong collaboration with technical and business partners
• Customer-focused mindset and dependable execution in delivery and operational support

Additional Skills

• ServiceNow certifications such as CSA and/or CAD (as applicable)
• ServiceNow Certified Implementation Specialist certifications
• Experience with ITSM, CSM, ITOM, IRM, SPM, or custom apps
• Experience with ServiceNow’s Automated Testing Framework (ATF)
• Experience with Agile delivery and CI/CD pipelines
• Experience working in large enterprise environments
• Experience supporting enterprise architecture patterns, cloud concepts, and/or leading engineering efforts (for candidates targeting higher responsibility)

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $85,500 - $140,000
• Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.