Change Manager

We are looking for a Change Manager to join our MBD Global Operations team during an important period of transformation. You will help colleagues adopt new technology, improved ways of working and AI-enabled tools, ensuring change is clearly communicated, effectively embedded and aligned to business priorities.

What You Will Do

• Develop and deliver change, adoption and engagement plans for Global Operations platforms and initiatives.
• Create clear, audience-focused communications that explain the purpose, impact and benefits of change.
• Design and deliver practical training, workshops and supporting materials to build confidence and capability.
• Work with product owners, CRM, Experience Management, IT and delivery teams to embed change activity across the project lifecycle.
• Use adoption data, feedback and insight to measure progress, identify risks and refine activity.
• Build and support a global network of change champions and super-users.
• Provide senior stakeholders with clear updates, recommendations and insight on change readiness and business impact.

• Experience supporting change, adoption or transformation activity in a complex organisation.
• Strong communication skills, with the ability to adapt messaging for different audiences and channels.
• Confidence building trusted relationships and working collaboratively with senior stakeholders and cross-functional teams.
• Ability to plan, prioritise and manage detail across multiple activities in a changing environment.
• Comfort working with data, feedback and insight to inform decisions and demonstrate impact.
• A proactive, collaborative and curious approach, with openness to learning new digital and AI-enabled tools., You do not need experience in every area listed below; however, exposure to one or more of the following would be beneficial:
• Technology adoption, digital transformation or process change within a global or matrixed environment.
• CRM platforms, enterprise systems or AI-enabled tools.
• Creating communications, training or engagement materials across channels such as SharePoint, email, presentations or video.
• Using adoption data, user feedback or performance insight to shape change activity.
• Professional services or another fast-paced, stakeholder-led environment.

Freshfields is a leading international law firm, advising clients on their most complex and business-critical matters. Our Marketing and Business Development (MBD) function plays a key role in how clients and markets experience the firm.