Technical Onboarding & Support Specialist

As our Technical Onboarding & Support Specialist, your mission will be to ensure every new customer is confident and ready to use our RFID system. You’ll combine customer service skills with technical knowledge to make onboarding smooth and stress-free.

Your responsibilities will include:

• Hosting onboarding calls with new customers via Google Meet
• Walking customers through software setup and initial hardware configuration
• Providing step-by-step troubleshooting for both software and RFID hardware
• Responding to customer questions via email with clear, actionable solutions
• Creating and sharing helpful follow-up guides, videos, and documentation
• Maintaining accurate records of onboarding progress and technical resolutions
• Collaborating with our development and support teams to improve processes and tools

• Strong technical aptitude; comfortable with computers, software, basic networking, and troubleshooting
• Clear, friendly communicator-especially over Google Meet and email
• Patient, methodical problem-solver who enjoys helping customers succeed
• Organized, self-motivated, and proactive with customer follow-ups
• Able to quickly learn new tools and confidently teach them to others
• Experience in technical support, customer onboarding, or IT help desk is a plus
• Interest in technology, logistics, inventory, or operations is a bonus

Bonus Points If You Have

• Experience supporting SaaS products or hardware/software integrations
• Familiarity with RFID, inventory management, or related technologies
• Working knowledge of Windows, basic networking, and peripheral device setup
• Experience creating customer-facing documentation, tutorials, or training materials
• Comfortable using AI tools to work more efficiently and improve customer support

Simple RFID helps businesses around the world track inventory smarter using RFID technology. Our software + hardware solution replaces outdated barcodes with smart RFID tags-allowing companies to count, locate, and manage inventory with unmatched speed and accuracy.

We’re a small, agile team doing big things in a fast-growing industry. Things move quickly here, ideas turn into action fast, and every team member has real impact. As our customer base grows, we’re looking for proactive, thoughtful people who genuinely care about helping customers succeed and want to grow alongside the company.

Our culture is positive, growth-focused, and collaborative. We value ownership, fast thinking, and continuous improvement-and we welcome new ideas and better ways of doing things. If you’re energized by solving problems, working at a quick pace, and being part of a team that supports both its customers and each other, you’ll feel right at home at Simple RFID., Why Simple RFID?

• Collaborative, Tight-Knit Team - We work together, support each other, and celebrate wins as a group
• Innovative & Fast-Paced - Get hands-on with cutting-edge RFID technology that’s transforming inventory management worldwide
• Real Career Growth - Join a growing company where your ideas are valued and your work makes a measurable impact
• Mission-Driven Impact - Help simplify operations for companies around the globe
• Continuous Learning - We value curiosity, initiative, and a willingness to expand your skills

Ready to put your tech skills to work helping customers succeed? Apply today and help us bring the power of RFID to the world.