IT Support Engineer

• Previous experience working within an MSP environment is essential
• Experience working in a 2nd Line IT Support / Technical Support role
• Strong knowledge of Windows, Microsoft 365 and Active Directory
• Good understanding of networking including DNS, DHCP, VPNs and firewalls
• Experience troubleshooting servers, hardware, software and infrastructure issues
• Exposure to Azure / Cloud technologies
• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer-facing skills
• A proactive attitude with a genuine desire to learn, develop and progress

• £30,000 - £38,000 Salary
• Fast-track career progression beyond 2nd Line
• Clear pathways into 3rd Line, Infrastructure & Project Engineering
• Longer-term opportunities to progress into Team Lead & Management positions
• Extensive technical training and professional development
• Work alongside and learn directly from experienced senior engineers
• Hands-on exposure to infrastructure projects, migrations and deployments
• Exposure to Microsoft Cloud, Networking, Infrastructure & Cyber Security
• Varied technical environment across multiple client infrastructures
• Opportunity to gain significantly broader technical experience than a traditional internal IT role
• Support towards continued professional development and certifications
• 25 Days Holiday + Bank Holidays

We’re partnered with an established and growing Managed Service Provider in Bournemouth that’s looking for an ambitious 2nd Line MSP Engineer to join their technical team.

This is an excellent opportunity for an engineer who already has MSP experience but wants a role where they can genuinely accelerate their career. Rather than remaining in 2nd Line support, you’ll be given the training, mentoring and technical exposure needed to progress towards 3rd Line, Infrastructure and Project Engineering - with opportunities to move into Team Lead and Management positions as your career develops.

You’ll support a varied client base across a broad range of technologies, taking ownership of escalated technical issues while working closely with experienced senior engineers. You’ll gain exposure to Microsoft 365, Azure, networking, servers, cloud infrastructure and security, alongside opportunities to become involved in increasingly complex technical projects.

The business places a major emphasis on developing and promoting its engineers internally. You’ll have access to ongoing training, senior technical mentorship and hands-on project exposure, giving you the opportunity to build skills that would normally sit at 3rd Line or Infrastructure Engineer level.

Whether your long-term goal is to become a senior technical specialist, Infrastructure/Project Engineer or move into technical leadership and management, there is a genuine pathway to get there.