2nd Line Engineer

• Strong experience working in a 2nd Line IT Support / IT Engineer position
• Experience within an MSP environment is highly desirable
• Strong knowledge of Microsoft 365, Windows and Active Directory
• Good understanding of Azure and cloud technologies
• Strong networking knowledge including DNS, DHCP, VPNs, switching and firewalls
• Experience troubleshooting escalated technical issues
• Exposure to cyber security technologies and best practices
• Experience supporting infrastructure, cloud or client projects
• Strong problem-solving and analytical skills
• Excellent communication and client-facing abilities

We’re partnered with a growing and forward-thinking Managed Service Provider (MSP) in Bournemouth that delivers a wide range of IT, cloud and cyber security solutions to businesses across the UK. Due to continued growth, they’re now looking for an experienced 2nd Line IT Engineer to join their technical team.

This is an excellent opportunity for an engineer who wants to move beyond traditional support and gain genuine exposure to cloud infrastructure, cyber security and project-based technical work. You’ll be responsible for handling escalated technical issues while working across a varied client base and supporting a modern technology environment.

You’ll gain hands-on experience across Microsoft 365, Azure, Windows Server, Active Directory, networking, virtualisation, cloud platforms and security technologies, while working alongside experienced engineers who can help you develop your technical skillset.