Information Technology Field Technician in Austin

• Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

• Minimum 5-7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer \n

• Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills. \n

• Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipment/Devices \n

• Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations. \n

• ServiceNow for SLA tracking and ticket management. \n

• Good knowledge in handling RF scanners, industry level label printers (Zebra, etc) \n

• Hands on experience in handling Data center hardware. \n

• Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology. \n

• Strong Customer service skills \n

• Able to handle unforeseen situations.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.