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Tier 1 IT Support Specialist

Insight Global
Richmond, VA, United States
4 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$35,360.0 - $37,440.0
Working hours
Regular working hours
Job source
dejobs.org

Tech stack

Microsoft Windows Domain Name System (DNS) Microsoft Office Remote Desktop Services Okta Gsuite

Job description

A local state agency is seeking an IT Help Desk Analyst responsible for creating, updating, and resolving Level I incidents and service requests submitted by employees, vendors, and service providers. This role also involves triaging and escalating high-priority incidents to the appropriate support teams. The schedule for this role is Monday - Saturday, 9:30 am - 6:30 pm, with rotating Saturday shifts. The pay rate for this role is between $17-18 an hr depending on the candidate’s years of experience.

Requirements

General understanding of Microsoft Office and Google Workspace (G-Suite)

Basic understanding of IP and DNS-related issues

Familiarity with remote desktop tools (Remote Desktop, LogMeIn Rescue, Windows RDP)

Strong logical and analytical troubleshooting skills

Hardware familiarity: Ingenico credit card devices, Fujitsu scanners Experience with Okta account management and troubleshooting

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This job is hosted externally. Click below to view the full posting and apply.

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Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

1:32 min

Ensuring secure and reliable connectivity for remote employees

Kyle Daigle · Coffee With Developers

2:12 min

Empowering enterprise engineering through open source program offices

Cédric Gégout Cédric Gégout +4 · World Congress 2026 Europe

2:33 min

Introduction to security advocacy and automation testing

Chris Heilmann +2 · LIVE

2:36 min

Structuring organizational governance for responsible AI initiatives

Rebekka Weiss Rebekka Weiss +1 · World Congress 2025

4:37 min

Architecting single sign-on flows across multiple application domains

Gift Egwuenu · World Congress 2023

2:08 min

Intersecting neurodivergent support and technical operations consulting

Videos

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Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba. thumbnail
29:53
World Congress 2026 Europe • about 2 months ago

Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.

Fabiano Amorim

Developer Tools for Microsoft Azure thumbnail
25:41
World Congress 2022 • about 4 years ago

Developer Tools for Microsoft Azure

Radu Vunvulea

What makes Cybersecurity different for critical infrastructure? thumbnail
1:54:28
LIVE • over 3 years ago

What makes Cybersecurity different for critical infrastructure?

Kurt Eder

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