IT Support Specialist

Sierra, a division of XYZ Tech Inc. in Chicago, IL, is seeking a Morning Associate to support daily IT operations and software-focused tasks. In this role, you will assist with monitoring systems, updating data, coordinating tickets, and supporting users during early business hours. You’ll collaborate with developers and analysts to document issues, prepare basic reports, and ensure smooth application performance. The environment promotes innovation and learning, offering exposure to cutting-edge projects, mentorship from senior staff, and opportunities to grow into more advanced technical or operational roles., * Monitor software systems and dashboards during morning hours

• Log and track support tickets and escalate technical issues
• Assist with basic data entry, validation, and reporting
• Coordinate with IT and development teams on recurring issues
• Support end users with simple troubleshooting and guidance
• Document procedures and maintain accurate records
• Perform quality checks on scheduled jobs or batch processes
• Communicate status updates to team leads and stakeholders

• Basic IT support and troubleshooting
• Ticketing systems (e.g., Jira, Service
• Now)
• Data entry and data validation
• MS Excel or Google Sheets reporting
• System and application monitoring tools
• Incident documentation and communication
• Time management and prioritization
• Basic SQL or database familiarity
• Technical writing for procedures
• Customer service in a technical environment