Desktop Services Technician

We are seeking a highly motivated Lead, Desktop Services to serve as a senior technical leader responsible for the deployment, support, and lifecycle management of end-user technologies across the enterprise. This role is ideal for a self-driven technology professional who thrives in a fast-paced environment, takes ownership of outcomes, and can effectively coordinate operational activities, projects, and technical resources. As a trusted escalation point and technical lead, you will help ensure our associates receive world-class support while driving continuous improvement across our workplace technology environment. This position aligns with the organization’s Desktop Services leadership model and reports within Workspace & Client Services. Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. _Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

What You’ll Do Lead Endpoint Deployments and Technology Refreshes Oversee the deployment, configuration, and support of laptops, desktops, printers, mobile devices, and workplace technology solutions. Coordinate enterprise hardware refreses, office openings, relocations, and technology rollouts. Ensure all endpoint deployments meet security, compliance, and operational standards. Partner with vendors and internal technology teams to deliver successful technology implementations. Drive Operational Excellence Coordinate daily Desktop Services activities, ensuring timely completion of incidents, service requests, and project deliverables. Prioritize workloads across multiple initiatives while maintaining service-level commitments. Act as the primary escalation point for complex desktop, printing, and endpoint-related issues. Monitor operational performance and identify opportunities for service improvement. Provide Technical Leadership Lead troubleshooting efforts for critical incidents and high-impact business issues. Collaborate with Infrastructure, Security, Networking, Service Desk, and business stakeholders to deliver integrated technology solutions. Champion Continuous Improvement Develop and maintain technical documentation, standards, and knowledge articles. Analyze recurring issues and implement proactive solutions to prevent future incidents. Support strategic initiatives that modernize and enhance workplace technology services.

5+ years of experience supporting enterprise desktop and workplace technologies. Demonstrated experience deploying and supporting: o Windows operating systems o Laptops and desktop computers o Enterprise printing solutions o Mobile devices o Microsoft 365 technologies o Endpoint management platforms such as Intune, MECM/SCCM, Workspace ONE, or similar solutions Proven ability to independently manage multiple priorities and deliver results with minimal supervision. Strong experience coordinating technical activities, projects, and operational support efforts. Exceptional troubleshooting, analytical, and problem-solving skills. Strong written and verbal communication skills. Preferred Qualifications Experience leading enterprise endpoint refresh or deployment programs. ITIL Foundation certification. Microsoft endpoint management or workplace technology certifications. Experience with ServiceNow or similar IT service management platforms.