Installation Support & Planning

• Planning and scheduling installation activities in coordination with customers, technicians, and subcontractors.
• Administrative follow-up of installation projects from order intake to completion.
• Preparing and processing installation invoicing and related documentation.
• Acting as a point of contact for customers regarding installation appointments and project updates.
• Following up on installation-related complaints, identifying solutions, and ensuring timely resolution.
• Coordinating internally with Operations, Service, Sales, and Warehouse teams to ensure a seamless execution of installation activities.
• Monitoring installation progress and ensuring that all required information is accurately maintained in our ERP system.
• Supporting continuous improvement initiatives within installation processes and customer service.

• Customer-oriented with strong communication skills.
• Excellent organizational and planning capabilities.
• Proactive mindset with strong problem-solving skills.
• Comfortable working in a fast-paced operational environment.
• Experience with ERP systems, preferably Microsoft Dynamics.
• Good knowledge of Microsoft Office and general IT applications.
• Bilingual (Dutch and French) is strongly preferred.
• Previous experience in a similar administrative, planning, or operational support role is an asset.

LDL and the JLA Group, specialise in the rental, installation, servicing, and maintenance of washing machines, tumble dryers, and dishwashers for student accommodation, apartment complexes, property management companies, campsites, healthcare organisations, and other business customers.

As part of the JLA Group, we combine local market expertise and a personal service approach with the knowledge, experience, and resources of an international organisation. Customer satisfaction, service quality, and reliability are at the heart of everything we do.