Network Support Engineer (Enterprise Wi-Fi & LAN/WAN)

We’re looking for a customer-focused Network Support Engineer to join a specialist MSP delivering networking, Wi-Fi and infrastructure solutions to the hospitality sector across the UK.

This role is ideal for someone with a strong networking background who enjoys working directly with customers, solving complex connectivity issues, and acting as a trusted technical contact. You’ll support a diverse client base, including hotels and hospitality venues where service quality, communication and professionalism are every bit as important as technical ability.

You’ll work alongside experienced network and Wi-Fi specialists, supporting, installing and troubleshooting enterprise networking environments both remotely and onsite., * Install, configure and support network infrastructure including switches, firewalls, routers, wireless access points and wireless controllers.

• Troubleshoot and resolve complex LAN, WAN and enterprise Wi-Fi issues.
• Provide exceptional remote and onsite support to hospitality clients.
• Manage incidents and service requests through the service desk.
• Support infrastructure upgrades, deployments and project work.
• Monitor network performance and proactively identify issues.
• Produce high-quality technical documentation.
• Participate in an on-call rota (1 week in every 4 weeks)., We’re seeking someone who:
• Communicates confidently with end users, managers and stakeholders.
• Presents professionally and can build credibility with customers onsite.
• Understands the importance of customer service within a hospitality environment.
• Remains calm and professional under pressure.
• Has excellent troubleshooting and problem-solving abilities.
• Can explain technical concepts clearly to non-technical users.
• Takes ownership of issues and sees them through to resolution.

We are prioritising candidates with strong networking expertise and hands-on enterprise wireless experience.

You should have proven experience with:

• Enterprise Wi-Fi support, deployment and troubleshooting.
• LAN and WAN networking.
• Routing and switching technologies.
• VLANs.
• Spanning Tree Protocol (STP).
• TCP/IP networking.
• IP addressing and subnetting.
• DNS, DHCP and VPN technologies.
• Firewall administration and troubleshooting.
• Network monitoring and diagnostics.

You should be comfortable discussing networking concepts in detail and able to confidently troubleshoot issues at Layers 2 and 3.

Microsoft Technologies

Experience supporting Microsoft environments is also required, including:

• Microsoft 365
• Active Directory
• Microsoft Entra ID
• Intune
• Azure
• Windows Server, * Active CCNA certification is essential (or equivalent current networking qualification).
• Minimum 3 years’ experience in a Network Engineer, Network Support Engineer or Infrastructure Support position.
• Experience working within an MSP environment would be highly desirable.
• Experience with technologies such as Ruckus, Meraki, Fortinet, HPE, WatchGuard or similar vendors is advantageous., Please note: This is a client-facing role. We are particularly interested in candidates who combine strong networking expertise with excellent communication skills, a professional manner and the ability to represent the business confidently when working directly with customers.

• Competitive salary and benefits package.
• Ongoing training and certification support.
• Exposure to enterprise networking and Wi-Fi technologies.
• Clear career progression opportunities.
• The chance to work with some of the industry’s leading networking and wireless specialists.