Application Administrator

The Application Administrator in the Office of Information Technology (OIT) directly supports the technology needs of several divisions of Brown University, including Dining Services, Residential Life, and several additional auxiliary departments. The Application Administrator will serve as the primary employee supporting the computer systems and their day-to-day operations for the departments.

The Application Administrator will:

Serve as the application administrator for operational computing systems, configuring the systems to meet functional requirementsAssist staff in departments who also administer computing systemsAssist in establishing the roadmap for the computing systems that are run by our customersParticipate in the implementation of new systems being implemented for supported departmentsAssist in partnering with other internal teams to improve application integration and automation with other University Core SystemsAssist with reporting needs

The Application Administrator is responsible for administering the suite of applications used across our diverse customer base. They work in concert with departmental staff who run the operations of their units. They are responsible for supporting the day-to-day operations of the department, including tier 1 triage of problems. They additionally support the contract process and security questions.

While supporting the applications the Application Administrator will look to evaluate existing systems, make recommendations for improvements, streamline processes and procedures, and serve as a resource to technical and non-technical users of these applications.

The Application Administrator is required to participate in a 24/7 on-call rotation schedule. While on-call, they must be available to answer calls/emails after normal working hours and on weekends/holidays depending on the rotation order. Because this role supports departments that directly serve students, the Application Administrator may occasionally be required to work outside of standard business hours.

Bachelor’s degree preferred, 2-3 years of experience with application support or administration to include some of the following:Enterprise housing management Meal plan management Enterprise ticketing systemsExperience in Higher Education is highly preferredBroad understanding of mainstream application development tools, database systems, software development methodologies, and integration methods and technologiesProficiency in any code-based programming language is highly preferredProject management skills with experience managing the implementations of and upgrades to business or administrative applicationsExcellent interpersonal and communications skills (both oral and written)Strong ability to multi-task and prioritize activitiesStrong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operationStrong problem solving skills and organizational skillsAbility to manage projects and assist in planning projects including schedulesCustomer service orientedExcellent written and oral communication skillsAbility to manage multiple tasks with shifting prioritiesUnderstanding and comfortable working with basic IP networks Experience with Google Suite preferredExperience with Microsoft Excel, Word and other Microsoft Office applications preferred

Successful completion of a criminal background check and education verification is required.