PC Support Technician

We are seeking a PC Support Technician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences., * Deploy and configure PCs, mobile devices, and related hardware/software for end-users.

• Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity.
• Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously.
• Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently.
• Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments.
• Identify and suggest process improvements to enhance service quality and efficiency.
• Collaborate with internal teams and technical experts to drive innovation and improve user experience.
• Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements.
• Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience.

• Education: Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field or equivalent work experience.
• Experience: Minimum 2 years of technical Help Desk or IT support experience.
• Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools.
• Proficiency in technical problem-solving and issue resolution.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation, with the ability to build rapport and manage expectations.
• Ability to multi-task and prioritize in a dynamic environment.
• Attention to detail, particularly in documentation and follow-through.
• A team player with a continuous learning mindset, open to feedback and process improvement.
• Self-motivated and reliable, able to meet deadlines and work independently when needed.

Nice-to-Have Skills

• Experience with enterprise IT environments and help desk ticketing systems.
• Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable).
• Knowledge of ITIL practices and service management principles.