It Operations & Stability Analyst

Experience in IT Operations / ITSM (incident, problem, and change management) in an analytical or management role Ability to drive data-driven process improvement Strong stakeholder management and communication skills Organised and autonomous profile Knowledge of monitoring / observability (alerts, noise reduction, correlation) Understanding of how GenAI and automation can improve operations Basic AI knowledge and a genuine interest in leveraging AI-driven tools and technologies Strong data analysis skills (Excel, Power BI, SQL) to define KPIs and generate insights Nice to have: Background in IT / Engineering / Business ITIL (even at a foundational level) Experience with ServiceNow or other ITSM tools Experience working on automation or workflow improvement Experience in Agile environments Experience in large, global, or regulated organisations

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).

Barcelona, España

This job is with Allianz Commercial, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About the job At Allianz Technology, we are shaping the future of IT operations by combining infrastructure excellence, data-driven insights, and AI-powered innovation., From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. About Allianz Technology With its headquarters in Munich, Germany, Allianz Technology is Allianz’s global IT service provider and delivers IT solutions that drive the group’s digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization - from one of the industry’s largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Find us at: Commitment to Integrity, Fairness & Inclusion Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. To Recruitment Agencies: Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz. ** | Suscripción | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido