IT Service Desk Agent

• Provide front-line support via phone or live chat with professionalism, empathy, and urgency
• Build trust and rapport with end users through active listening and clear communication
• Resolve or escalate issues while managing customer expectations
• Maintain composure in high-pressure situations
• Deliver consistent customer experience across all interactions
• Document support interactions including problem details, troubleshooting steps, and resolutions
• Produce accurate documentation consumable by agents, end users, and escalation teams
• Use proper netiquette in written communications
• Communicate ticket status promptly to users
• Provide technical support for enterprise software, hardware, peripherals, and infrastructure
• Perform incident assessment, triage, research, resolution, and recovery
• Use diagnostic tools to troubleshoot and resolve problems effectively
• Install or repair hardware/software as required
• Leverage chat and call platforms efficiently while handling multiple requests
• Collaborate with team members to ensure service excellence and share knowledge
• Adhere to company policies and contribute to a professional work environment
• Support variable shifts including holidays, overtime, and weekends
• Seek self-improvement and operational efficiency opportunities

• 2+ years of experience
• High School Diploma or GED

Skills

• Enterprise Software Support
• Hardware and Peripherals Support
• IT Infrastructure Support
• Ticketing System
• Diagnostic Tools
• Windows Navigation
• Chat and Call Platforms
• Customer Support
• Incident Triage and Escalation
• Technical Documentation
• Stakeholder Communication
• Knowledge Sharing

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis., Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.