Application Support Engineer - Hybrid

In this role, you will be responsible for the stability, support, and continuous improvement of technology platforms that enable the Rates and Credit trading businesses. You will serve as the primary liaison between Front Office users, technology teams, and infrastructure groups, ensuring the reliable operation of critical trading, pricing, and electronic execution platforms in a high-availability environment., * Provide day-to-day support for Fixed Income Rates and Credit trading platforms

• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows
• Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users
• Lead root cause analysis and drive corrective actions following production issues
• Ensure adherence to support procedures, escalation protocols, and operational controls
• Act as a primary technology contact for traders, sales, middle office, and operations teams
• Partner with business stakeholders to understand requirements, prioritize production enhancements, and identify opportunities for automation
• Communicate postmortem reports, platform status, incidents, project updates, and operational risks to senior management and business leadership
• Monitor electronic order flow, trade execution performance, and connectivity health
• Coordinate testing, release planning, deployment activities, and post-implementation validation
• Maintain strong operational controls across supported platforms
• Support audit, compliance and user access review activities
• Document support procedures, recovery processes, and system dependencies
• Identify operation risk and implement preventive controls to improve platform resilience

• 8+ years of experience in Front Office application support
• Experience supporting Rates and Credit related Fixed Income products
• Familiarity with electronic execution venues and market data platforms
• Working knowledge of SQL, scripting, monitoring tools, and troubleshooting
• Experience with regulatory and control frameworks application to Front Office Technology organizations
• Incident management and problem-solving skills
• Real-time debugging and troubleshooting experience
• Ability to create dashboards and generate stability reports
• Strong communication and stakeholder management skills
• Analytical and proactive mindset with ownership of issue resolution
• Ability to work on-call and adhere to scheduled rotations for system support and maintenance
• Experience with monitoring tools: Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS or related tools
• Experience with job schedulers such as Autosys
• Experience with databases: MSSQL, SQL Server, Oracle
• Knowledge of ITIL processes: Incident, problem, and change management
• Scripting for automation: Python, Bash, PowerShell

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident), For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.