IT Support Technician

The IT Technician is responsible for providing end-user support and ensuring the reliable operation of IT systems within a refining environment. This is a customer-facing role based in a busy office, focused on a walk-up support center delivering in-person IT assistance. The position involves working directly with personnel to resolve technology issues and requires comfort with a refinery setting, adhering to all site safety procedures., * Provide in-person troubleshooting for laptops, desktops, mobile devices, peripherals, and common applications.

• Support Tech Caf services, including consumable replacements and hardware swaps.
• Deliver clear and professional communication while resolving issues.
• Escalate and document complex issues as required.
• Install, maintain, and support field IT systems, including specialized laboratory PCs.
• Configure and manage Microsoft Windows operating systems.
• Perform software installations and updates.
• Contribute to the knowledge base and process improvement documentation.

Experience: A minimum of 3 years of IT support experience is required.

Technical Skills:

• Proficient in supporting Apple iOS and mobile devices.
• End-user hardware support for Dell and HP PCs.
• Familiarity with the Windows 11 operating system.
• Knowledge of the Office 365 Suite.
• Experience with application, networked printer, and network troubleshooting.

Preferred Qualifications

• Experience with ServiceNow is preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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