It Helpdesk Specialist

At Street Smash Burgers, we believe that the success of a growing brand starts with the people who build it every day.We are a young, ambitious company with a presence in Portugal, Italy, Switzerland, and Spain, combining operational efficiency, innovation, and a strong team culture.With an expanding structure and a dynamic environment, we are looking to strengthen our IT area with an experienced, self-driven, and results-oriented professional.Responsibilities: - Act as the first point of contact for user incidents and requests.- Troubleshoot and resolve issues with computers, printers, email, passwords, applications, and network.- Set up and configure equipment for new hires (laptops, mobiles, accounts).- Manage user provisioning and deprovisioning, permissions, and access rights.- Install, update, and maintain software across devices.- Log and track incidents in the ticketing system, ensuring timely resolution.- Escalate complex issues to Level 2/3 or specialist teams (systems, networks).- Maintain an accurate inventory of company hardware and software.- Support store technology (POS systems, tablets, connectivity) as new locations open.- Continuously improve support processes and documentation.Key Requirements: - 3 years of experience in IT support, helpdesk, or a similar role.- Solid knowledge of Windows environments, Microsoft 365, and common business applications.- Familiarity with ticketing tools and remote support.- Basic understanding of networks, hardware, and user access management.- Strong problem-solving skills and a patient, service-oriented attitude.- Ability to juggle multiple requests and prioritise under pressure.- Fluent English and Spanish; additional languages (Portuguese, Italian) are a plus.- A proactive, roll-up-your-sleeves attitude and genuine willingness to help.What we offer: - The chance to join a solid, growing company with a collaborative culture and team spirit.- Autonomy and direct influence in shaping the IT Department.- Compensation aligned with experience, plus the company’s current benefits.- Ongoing training and professional development opportunities.

Key Requirements: - 3 years of experience in IT support, helpdesk, or a similar role.

• Solid knowledge of Windows environments, Microsoft 365, and common business applications.
• Familiarity with ticketing tools and remote support.
• Basic understanding of networks, hardware, and user access management.
• Strong problem-solving skills and a patient, service-oriented attitude.
• Ability to juggle multiple requests and prioritise under pressure.
• Fluent English and Spanish; additional languages (Portuguese, Italian) are a plus.
• A proactive, roll-up-your-sleeves attitude and genuine willingness to help.

What we offer: - The chance to join a solid, growing company with a collaborative culture and team spirit.

• Autonomy and direct influence in shaping the IT Department.
• Compensation aligned with experience, plus the company’s current benefits.
• Ongoing training and professional development opportunities.

At Street Smash Burgers, we believe that the success of a growing brand starts with the people who build it every day.