ServiceNow Developer

• CMDB
• CIs - Configuration Items
• CMDB accuracy
• CMDB completeness
• CSDM
• Enterprise architecture
• Application relationships, * Design ServiceNow technical solutions.
• Develop and configure ServiceNow applications.
• Create workflows.
• Develop catalog requests.
• Create Service Catalog items.
• Configure Service Portal.
• Develop integrations.
• Automate business processes.
• Configure Flow Designer.
• Perform custom scripting.
• Maintain ServiceNow applications.
• Troubleshoot technical issues.
• Maintain CMDB accuracy.
• Design application security.
• Own data security functions.
• Work with ITSM teams and business stakeholders.
• Identify opportunities for ServiceNow platform improvements.
• Plan resource requirements.
• Explain complex technical concepts in simple language.

• 12+ years total experience
• 6+ years ServiceNow development
• 6+ years enterprise-level ServiceNow experience

Core ServiceNow Requirements

ServiceNow Development

Experience with:

• ServiceNow development
• Configuration
• Customization
• Administration
• Application development
• Application modules
• Workflows
• Catalog requests
• Flow Designer
• Reporting
• Data imports
• Custom scripting
• Third-party integrations

ITSM

Strong functional knowledge of:

• Incident
• Problem
• Change
• ITSM processes
• Service Catalog
• Service Portal
• Knowledge Base __________________

ServiceNow Integration Requirements

Experience integrating ServiceNow with:

• LDAP
• Single Sign-On / SSO
• MID Server
• Web Services
• Email
• In-house applications
• Third-party applications
• APIs
• Data integration processes

Candidate should be capable of architecting ServiceNow integrations, not merely configuring existing integrations.

ServiceNow Modules / Platforms

Must Have / Important

• ServiceNow ITSM
• Service Catalog
• Service Portal
• CMDB
• CSDM
• Enterprise Architecture / APM
• WSD
• Now Assist
• Flow Designer
• Orchestration / Process Automation

Development Technologies

Experience with:

• JavaScript
• Angular
• HTML
• ServiceNow scripting
• API integration
• Web services