IT Help Desk Specialist

Love solving tech problems and helping people get back to work? Join a large, established organization in the Springfield area as a Help Desk Specialist. You'll gain hands-on experience supporting a wide range of users, systems, and technology in a collaborative, professional IT environment., * Troubleshoot and resolve common desktop and application problems

• Support users in person, by phone, by email, and through a ticketing system
• Document support requests, troubleshooting steps, and resolutions
• Escalate more complex technical issues when appropriate
• Provide timely, professional, customer-focused support

• Help desk, desktop support, or other technical support experience is welcome
• Familiarity with Windows-based systems and common business applications
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Ability to prioritize multiple requests in a fast-paced environment
• IT-related education, certifications, or technical training are a bonus

• 6-month contract with hands-on experience at a large organization
• A wide variety of users, systems, and technology to work with
• Experience that can help advance your career in IT support
• A collaborative, professional technology environment