IT Help Desk (Hybrid/Remote)

A local organization is seeking an IT Help Desk Technician to join their team and provide critical technical support to staff. This hybrid position is based on O’ahu, with responsibilities supporting a hospital in Kaneohe. The schedule runs Monday-Friday from 4:30pm-1:00am with flexibility to report on-site as needed. The ideal candidate is detail-oriented, customer-focused, and able to troubleshoot effectively while maintaining strong communication with end users., * Serve as the first line of support by reviewing and categorizing incoming tickets daily, routing, resolving, or escalating as appropriate.

• Answer help desk calls and collect detailed staff and device information.
• Deploy, track, and manage computers and user assignments within the ticketing system.
• Assist users with file backups to OneDrive and ensure proper synchronization of desktop and local files.
• Perform operating system updates, software installations, and application upgrades on a regular basis.
• Maintain accurate documentation of support requests and solutions.
• Provide clear and user-friendly technical guidance to staff of varying technical proficiency.

• 2+ years of proven experience in IT help desk or technical support.
• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Excellent interpersonal and relationship management skills.
• Ability to clearly explain technical information to non-technical users.
• Strong documentation skills with attention to detail.
• Effective verbal and written communication abilities.
• Must reside on O’ahu and be able to commute to Kaneohe as needed.