Lead IT Support Specialist Fulfillment Center

• Level 1 Service Desk and end-user support
• Onsite support for:
• Laptop and desktop computing
• Mobile device support
• Workstation setup, deployment, and relocation
• Deskside troubleshooting and support
• Conference room and meeting room support
• Executive and business-facing support with strong communication, customer service
• Incident, request, and problem resolution in a fast-paced corporate environment
• New hire onboarding and employee offboarding activities
• Hardware deployment, asset management, and inventory tracking
• Documentation of procedures, solutions, and knowledge articles
• Coordination and escalation of issues with infrastructure, application, and vendor support teams as needed, IBM i IBM AIX Planning Auditing Scheduling Communication VMware VSphere Building Trust Microsoft Excel Windows Servers Microsoft Office Microsoft Access CompTIA Network+ Technical Issues Material Handling Computer Hardware Desktop Computing Peripheral Devices Networking Hardware Local Area Networks Microsoft PowerPoint Production Equipment Relationship Building Network Infrastructure PHP (Scripting Language) Active Server Pages (ASP) SQL (Programming Language) HyperText Markup Language (HTML) Troubleshooting (Problem Solving) Visual Basic (Programming Language) +0

Mac OS Operations ServiceNow Zoom Rooms Communication Biotechnology Microsoft 365 Pharmaceuticals Problem Solving Microsoft Teams Customer Service Active Directory Asset Management Deskside Support Microsoft Outlook Business Valuation Docking (Computers) Endpoint Management IT Service Management Full Stack Development Azure Active Directory Network Troubleshooting Business Transformation Mobile Device Management Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software), * Strong experience supporting Windows and Apple laptops/desktops

• Strong experience with Windows 11 and macOS deployment, imaging, and support
• Strong experience supporting corporate and BYOD iPhones
• Strong experience with Microsoft Intune, Endpoint Management, and JAMF for device deployment and mobile device management
• Strong experience with the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, and SharePoint
• Experience with Active Directory, Microsoft Entra ID (Azure AD), and Okta Identity Management
• Experience supporting Zoom Rooms, Microsoft Teams Rooms, and meeting room technologies
• Working knowledge of network troubleshooting (Wi-Fi, VPN, docking stations, connectivity issues)
• Working knowledge of enterprise infrastructure and cloud services

Required:

• 3 to 5 years of Enterprise IT Experience (Service Desk, Deskside support, Desktop Engineering)
• Experience supporting executives and VIP users
• Hands-on experience with onboarding, offboarding, and device provisioning
• Strong Experience customer service and communication skills
• Strong troubleshooting skills across endpoint, mobile, collaboration, and productivity technologies
• Ability to work onsite full-time in Cambridge, MA
• Familiarity with ITSM ticketing systems such as Freshservice, ServiceNow, or similar platforms

Preferred:

• Biotechnology, pharmaceutical, healthcare, or other regulated industry experience
• Strong Experience supporting executives and senior leadership
• Experience with ITIL or certification, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Low Voltage Simulations Communication Professionalism Problem Solving Customer Service Technical Acumen Technical Issues Technical Support Operating Expense Business Valuation Telecommunications Medical Simulation Mechanical Aptitude Microsoft Windows 10 Full Stack Development Valid Driver’s License Business Transformation Field Service Management Hardware Troubleshooting End-User Training And Support Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), Mac OS Operations ServiceNow Zoom Rooms Communication Biotechnology Microsoft 365 Pharmaceuticals Problem Solving Microsoft Teams Customer Service Active Directory Asset Management Deskside Support Microsoft Outlook Business Valuation Docking (Computers) Endpoint Management IT Service Management Full Stack Development Azure Active Directory Network Troubleshooting Business Transformation Mobile Device Management Virtual Private Networks (VPN) Troubleshooting (Problem Solving)

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.