FIELD SERVICE ENGINEER - IT (EN-FR)

To strengthen our Technical Service department in our Head Office in Liège, we are currently looking for a Field Service Engineer with IT knowledge who:

· Is responsible for the execution of installation activities (incl. qualifications) with regard to analytical equipment on customer locations.

· Conducts training of customer personnel on our equipment.

· Performs modification, service, repair and maintenance activities with regard to our equipment on customer locations.

· Supports IT integration within customer infrastructure.

· Helps QA and R&D for development and validation of new software.

· Investigates software problems to help service and R&D team.

· Makes the liaison with customers to establish and maintain a continuous positive relationship as well as follow-up with customers’ concerns and problems

· Answers questions from colleagues about technical developments, modifications and product specifications.

· Reads, maintains and creates the Service Department Documentation such as user manuals, installation manuals, training documents…

· Gains a deep understanding of our products and services, identifies and fills product gaps, generates new ideas to increase our market share, improve customer experience and quality of services and drive growth.

We are looking for a customer and service-oriented person with drive and ability to take own initiatives and work independently. You are a true team player with high commitment, and you are challenged enthusiastic about handling customer expectations. Furthermore, you are persistent and efficient with a logical/structured way to solve issues.

· Good communication skills, excellent knowledge of French and English

· Organizational and planning skills, with attention for details

· Team player with a creative mind

· Stress tolerant and customer orientated, with good presentation skills

· Willing to travel 50% of the time (Europe and International) during 18 months then 25% of the time.

· Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done

· High adaptation skills

Qualification and experience

· Bachelor/ Master level in Computer Sciences, technical field, sciences or equivalent experience.

· Knowledge of Databases (SQL Server), Operating Systems and Networking.

· Programming skills are highly appreciated.

· Knowledge of Chromatography Data Systems is a plus.

· Knowledge of French and English is required; other languages is a plus.

· Driving license is mandatory

· A challenging job within a dynamic, young and familial company, in an international environment.

· An interesting salary package including company car and 32 days of holidays

· A permanent contract, * Cell phone reimbursement

• Company car
• Company computer
• Company events
• Company phone
• Food allowance
• Fuel card
• Internet reimbursement
• Travel reimbursement

Elysia-raytest is a solution provider for the nuclear medicine, radiation safety, radio-pharmaceutical production, pharmaceutical research and agrochemical industry.

We sell, develop and produce instruments, software and services. With a head office and lab facilities in Liège, Belgium, and a production site in Straubenhardt, Germany, we are one of the leading specialists in the measurement and detection of radioactivity.

For our head office in Ougrée (Liège area), we are currently looking for a