Aftersales Advisor (CRM)

As an Aftersales Advisor (CRM), your main responsibility is to manage the relationship between our service department and customers, utilising email, SMS messaging and telephone calls to secure advance service bookings and appointments.

Additional responsibilities include the handling all incoming service and parts queries, as well as processing of Warranty Claims. The Aftersales Advisor should be well articulated, organised and a good communicator, with the ability to handle themselves under pressure.

The Aftersales Advisor is ideal for someone that possesses a passion for motorcycles, who has already worked in a customer service position, delivering a high-quality customer service with consistency while striving to create positive outcomes.

Experience of the brand is essential.

Day-To-Day Responsibilities:

• Contacting our database to secure future service bookings and appointments using email, SMS messaging or direct call to customers
• Handling all incoming service and parts enquiries in an efficient and professional manner, to deliver positive outcomes for our customers
• Use the Dealer Management System (DMS) to effectively manage bookings using electronic diary system, and help coordinate collection and delivery appointments
• Complete motorcycle warranty claims to strict guidelines and procedures
• Help deliver a high-quality customer service experience and where necessary, reassure customers with empathy and understanding
• Maintain vehicle records and customer records to a high standard of accuracy
• Upsell additional products and services

• Strong communication and organisational skills - to schedule work effectively while balancing the needs of the customer with workshop capacity
• Demonstrable computer literacy and knowledge of IT systems and applications
• The ability to multi-task and be highly adaptable within a busy environment
• Able to prioritise your workload and work well under pressure
• Ability and willingness to work within defined processes and guidelines
• Good core administration skills to accurately capture customer details to the required standards

Full Time: 5 Days Per Week

Tuesday to Thursday: 9:00am - 5.30pm Friday & Saturday: 8:30am - 5:00pm, * Competitive Basic Salary Subject to experience

• Department Bonus Scheme
• Excellent Manufacturing Training Programme
• Career development opportunities
• Employee Motorcycle Purchase Scheme
• Cycle to work scheme
• Generous Annual Clothing Allowance
• Great work culture
• Onsite parking
• Subsidised Café
• Company Pension
• 30 Days Holiday
• Health Helpline

Job Types: Full-time, Permanent

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• On-site parking

Ready to work with one of world’s most iconic brands?, West Coast Harley-Davidson is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.