IT Technician

Shrewsbury School is looking for a motivated and customer-focused IT Technician to join our busy IT Department. Supporting staff and pupils across the School and its associated prep schools, you’ll play a key role in delivering reliable, high-quality IT services., You will provide first and second-line technical support, including:

· Troubleshooting hardware, software and network issues.

· Installing, configuring and maintaining PCs, laptops and peripherals.

· Supporting Microsoft Windows, Microsoft 365 and Entra ID environments.

· Assisting with SharePoint, server and network administration.

· Managing and resolving helpdesk tickets. Working with third-party suppliers and supporting ongoing IT projects.

· Proven experience in an IT support or helpdesk role.

· A Level 2 ICT qualification (or equivalent experience).

· Strong troubleshooting and problem-solving skills.

· Excellent communication and customer service skills.

· The ability to work independently and as part of a team.

If you’re passionate about technology and delivering excellent customer service, we’d love to hear from you.

40 Hours per week Monday - Friday, with participation on a Saturday rota (1 in 6) and occasional on-call duties during term time.