Technical Support Administrator

Are you a people person who loves delivering exceptional customer service? Do you have an interest in software and strong administrative skills?, As a Technical Support Administrator, you will play a key role in supporting our support desk operation and ensuring an excellent experience for our customers. Your responsibilities will include:

• Handling incoming calls and providing first-line support
• Managing and maintaining support desk tickets in line with Service Level Agreements
• Communicating task priorities clearly within the team
• Collaborating with colleagues to deliver team objectives
• Monitoring internal alerts and raising or escalating tickets where needed
• Following established support desk processes and procedures
• Producing reports and statistics for the management team
• Reviewing current processes and identifying opportunities to improve efficiency

Why join us?

We are committed to investing in our people and offer genuine opportunities for growth and progression within the business.

• A confident and professional telephone manner
• The ability to communicate effectively at all levels
• A curious mindset, with a willingness to look beyond the detail and challenge where needed

An interest in programming languages such as C#, Java, SQL or PHP would be advantageous, but is not essential.

• Workplace pension
• 24 days’ annual leave, plus 1 extra day per year of service (up to 27 days)
• Your birthday off, automatically
• Flexible hybrid working
• Onsite parking
• A supportive and friendly working environment
• Social events and team lunches

Join us as a Technical Support Technician where your expertise will make a real difference! We’re committed to fostering an inclusive environment that supports your growth while delivering top-tier software solutions to the logistics industry.

Pay: £25,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay
• Work from home