2nd/3rd Line Support Engineer

Xact Placements
Mitcham, UK
about 1 month ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
£40,000.0 - £50,000.0
Working hours
Regular working hours
Job source

Tech stack

Microsoft Windows Cloud Computing Networking Basics Power BI Microsoft SharePoint Office365 Firewalls (Computer Science) Fortinet

Job description

  • Provide 2nd & 3rd line support across Microsoft, cloud, and network environments
  • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
  • Assist with cloud administration, updates, and system improvements
  • Coordinate workloads across engineers and support day-to-day service delivery
  • Build strong client relationships and deliver excellent customer service

Requirements

  • Experience in a 2nd/3rd line role within an MSP
  • Strong knowledge of Microsoft 365, Windows environments, and basic networking
  • Exposure to firewalls (FortiGate desirable) and MDM solutions
  • O365 conditional access and SharePoint setup
  • PowerBI knowledge advantageous
  • Good communication and organisational skills

Apply for this position

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