IT Technician

• Hardware Support
• Install, configure, move, and decommission end-user hardware;
• Diagnose and resolve issues related to: Desktops and laptops, printers and scanners and oOther workplace devices.
• Software & Deployment
• Install, configure, and update software applications;
• Manage software patches and updates using endpoint management tools (e.g., SCCM / Company Portal);
• Support standard system builds and configurations;
• Service Management (ServiceNow);
• Log, track, and resolve incidents and service requests using ServiceNow;
• Ensure accurate documentation and timely updates of tickets;
• Adhere to SLAs and maintain high-quality ticket hygiene.
• Support & Troubleshooting
• Provide 1st and 2nd line technical support to end users;
• Perform root cause analysis and problem resolution;
• Escalate complex issues appropriately.
• Project Support
• Assist in small-scale projects such as hardware refreshes and software rollouts;
• Support testing of new systems or applications where required.

Strong knowledge of:

• End-user hardware and troubleshooting;
• Microsoft Office suite;
• Endpoint management tools (SCCM / Intune / Company Portal);
• Experience using ServiceNow for ticket management.

Basic understanding of:

• Asset and device lifecycle management;
• Active Directory (user/device level exposure preferred).

Opportunity for career progression with increased practical experience, and involvement in more advanced Smarthands activities

• Soft skills:
• Planning and organizing;
• Attention to detail;
• Problem solving;
• Customer service skills;
• Interest in technology.
• Language proficiency:
• German: C1 - mandatory;
• English: B2- mandatory.
• Desired qualifications:
• Knowledge of End User Workspace platforms (discovery, asset management, client management);
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. We want to inform you that there are currently scams targeting job seekers by falsely using our company’s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.