ServiceNow Product Owner

• Define and communicate our ServiceNow product vision and roadmap, ensuring alignment with business priorities and organisational goals
• Collaborate with senior business stakeholders, ICT teams, and external partners to gather requirements, manage expectations, and prioritise platform enhancements
• Create, maintain, and prioritise our product backlog, ensuring development efforts focus on delivering the highest business value
• Develop detailed user stories, acceptance criteria, and functional requirements to guide development teams and ensure quality delivery
• Oversee the full product lifecycle, from concept through to deployment, ensuring projects are delivered on time, within scope, and within budget
• Monitor platform performance, identify opportunities for enhancement, and implement improvements that increase efficiency and user satisfaction

Technologies:

• ICT
• Support
• Product Owner
• ServiceNow, We are seeking an experienced and driven ServiceNow Product Owner to take ownership of our ServiceNow platform, shaping its vision, strategy, and ongoing development to support a growing and dynamic business environment. Working closely with business stakeholders, ICT teams, and senior leadership, we will position this role as the bridge between technical teams and the wider organisation, ensuring the platform delivers maximum value, drives operational efficiency, and supports long-term business objectives. This role is based in Hertfordshire and offers a hybrid working model with a salary of £70,000.

• Proven experience as a ServiceNow Product Owner, ServiceNow Business Analyst, or in a similar ServiceNow leadership role
• Strong understanding of ServiceNow platform capabilities and best practices
• Experience managing product backlogs and prioritising requirements in an Agile environment
• Excellent stakeholder management and communication skills, with the ability to engage at all levels of the organisation
• Strong analytical and problem-solving abilities with a focus on delivering business value
• Experience writing user stories and defining acceptance criteria