ServiceNow Product Owner

We are looking for an experienced ServiceNow Platform Product Manager to take ownership of a key ServiceNow environment within a growing organisation.

This is a great opportunity for someone who can combine strong ServiceNow knowledge with product ownership, stakeholder management and Agile delivery.

You will be responsible for shaping the platform roadmap, identifying opportunities for improvement and ensuring ServiceNow continues to deliver measurable value across the business.

Working closely with senior stakeholders, IT teams, delivery specialists and external partners, you will act as the key link between business requirements and technical delivery.

Role & Responsibilities:

• Platform Vision & Roadmap: Develop and maintain a clear ServiceNow vision, strategy and roadmap aligned with wider business priorities.
• Stakeholder Engagement: Build strong relationships with senior stakeholders, ICT teams and third-party partners, translating business needs into actionable platform requirements.
• Product Backlog: Own and prioritise the ServiceNow backlog, balancing business value, user needs, technical considerations and available resources.
• Requirements & User Stories: Produce clear user stories, acceptance criteria and functional requirements to support effective development and delivery.
• End-to-End Delivery: Lead initiatives throughout the product lifecycle, from initial concept and requirements gathering through to implementation and deployment.
• Continuous Improvement: Identify opportunities to improve platform functionality, processes and user experience while maximising the value delivered by ServiceNow.
• Business Value: Ensure platform enhancements are focused on improving operational efficiency, supporting business objectives and delivering a positive user experience.

• Previous experience as a ServiceNow Product Manager or Owner, ServiceNow Business Analyst, Platform Owner, or similar ServiceNow-focused role.
• Strong knowledge of ServiceNow functionality, capabilities and platform best practices.
• Experience managing and prioritising product backlogs within an Agile environment.
• Excellent stakeholder management skills, with confidence communicating with both technical teams and senior business leaders.
• Strong analytical and problem-solving capabilities, with a commercial and value-driven mindset.
• Proven experience creating user stories, acceptance criteria and functional requirements.
• Ability to manage competing priorities and drive initiatives from idea through to successful implementation.