Service Department Receptionist

Customer Service

• Greet customers in a polite and professional manner.
• Answer incoming calls, emails and enquiries promptly.
• Provide updates to customers regarding their vehicle status, bookings and collection times.
• Handle customer queries and escalate issues when necessary.

Service Department Support

• Book customer vehicles for servicing, repairs and MOTs.
• Prepare job cards and ensure accurate customer and vehicle details are recorded.
• Liaise with technicians and service advisors to relay messages and updates.
• Maintain the service diary and manage daily schedules.

Administration

• Process payments, invoices and receipts.
• Maintain organised records and filing systems.
• Assist with service reminders, follow-up calls and customer satisfaction checks.
• Ensure reception and customer waiting areas are clean, tidy and welcoming.

• Previous experience in a receptionist, front desk or customer service role (automotive experience preferred but not essential).
• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Confident using computer systems, booking software and email.
• Ability to work in a fast-paced environment while remaining calm and professional.

Personal Qualities

• Friendly, approachable and well-presented.
• Positive attitude with a focus on delivering great customer service.
• Reliable, punctual and able to work independently or as part of a team.

• Competitive salary
• Career progression opportunities
• Supportive team environment
• Employee discounts

Job Types: Full-time, Fixed term contract, Temp to perm

Pay: Up to £24,000.00 per year, * Company events

• Employee discount
• Free parking
• On-site parking