Senior IT Service Desk Support Officer

Triumph Consultants are looking for a Senior IT Service Desk Support Officer to provide 1st/2nd line support for all Council IT systems and to supervise the Service Desk function. Contract is for 19 months in North Warwickshire., * Have an understanding of all Council systems aiding in the diagnosis of any issues and carry out administrator functions for Exchange, Backup and most Council systems.

• To assist the Technical Support Manager in managing the councils IT infrastructure including the systems, network, servers, external connectivity, including PSN. This will include working with consultants and external technical auditors.
• To provide resources to ensure that the BACS transmissions are processed and approved (for Corporate Services as a backup to other depts).
• Supervision of a small team including staff appraisals, reviews and development and training.
• Support and police staff in the use of data ensuring GDPR principles are adhered to. If a non-compliance or breach takes place, they would be expected to take the necessary action to limit any breach and to report it.

• Familiar with a hybrid Microsoft environment, including Active Directory, Entra ID, Microsoft 365, Teams and SharePoint
• High level of understanding around Cyber Security and support implementation and maintenance of IT policies and procedures to achieve and maintain compliance.
• Advanced knowledge of Windows, Active directory and the Councils Microsoft Tenancy including management of groups permissions and security
• Previous experience of working on a Service or an IT Support environment, preferably with the Local Government