IT Support Engineer

Phishing Operations Management ServiceNow Warehousing Microsoft 365 Cyber Hygiene Cloud Services Mobile Devices Change Requests Physical Layers Customer Service Computer Science Software Systems Computer Systems Endpoint Devices Technical Issues Wi-Fi Networking Security Controls Technical Support Help Desk Support Computer Hardware Endpoint Security Knowledge Transfer Business Valuation Endpoint Management Shipping Operations Business Requirements System Administration CompTIA Certification Full Stack Development Wireless Communications Business Transformation Warehouse Management Systems Troubleshooting (Problem Solving) Generative Artificial Intelligence Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software), The IT Support Engineer monitors and maintains IT consumer devices (primarily computers, printers, and mobile devices, as well as specialized devices such as RF scanners, label printers, and other warehouse/manufacturing floor hardware). Responsible for hardware and software support across corporate office users, manufacturing, and logistics/distribution environments. Responds and resolves support and service requests. Identifies, diagnoses, and rectifies issues in computer hardware, software, cloud services, and applications. The IT Support Engineer offers reactive and proactive service and support in accordance with defined processes for incident, problem, change, request, and configuration management.

The IT Support Engineer investigates problems and recommends effective remedies for the prevention of such problems. This involves troubleshooting technical issues and playing an important role in policy-related considerations for end user issues, compute and storage services, networking technology, and plant-floor connected systems (RF/Wi-Fi scanning, label and industrial printers, and similar shop-floor devices). The IT Support Engineer is responsible for the selection, installation, removal, and decommission of IT equipment and software that align with established standards and business requirements and applies AI-assisted tools where appropriate to speed diagnosis, documentation, and resolution. They need to handle security controls and IT systems management in accordance with best practices.

Primary Duties and Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, mobile devices, and specialized manufacturing/logistics devices (RF scanners, label/industrial printers, handheld terminals)

• Monitoring and maintaining computer systems and networks across office, manufacturing, and warehouse environments

• Responding in a timely manner to service issues and requests

• Providing technical support to corporate end users as well as manufacturing and logistics teams, with an understanding of how IT issues impact production and shipping operations

• Setting up accounts and equipment for new users, including provisioning through modern endpoint/device management tools

• Repairing, replacing, and decommissioning equipment as necessary

• Using AI-assisted tools (e.g., Copilot, ticketing/knowledge-base AI features) to accelerate troubleshooting, documentation, and knowledge transfer

• Testing new technology

• Documenting and knowledge transfer

• Supporting basic cybersecurity hygiene practices (patching, endpoint protection, phishing awareness) for the devices and users supported, Phishing Operations Management ServiceNow Warehousing Microsoft 365 Cyber Hygiene Cloud Services Mobile Devices Change Requests Physical Layers Customer Service Computer Science Software Systems Computer Systems Endpoint Devices Technical Issues Wi-Fi Networking Security Controls Technical Support Help Desk Support Computer Hardware Endpoint Security Knowledge Transfer Business Valuation Endpoint Management Shipping Operations Business Requirements System Administration CompTIA Certification Full Stack Development Wireless Communications Business Transformation Warehouse Management Systems Troubleshooting (Problem Solving) Generative Artificial Intelligence Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software) +0

Technical support, Troubleshooting, diagnostics, IT support, Support, Customer service, Windows, Help desk support, Office 365, service now, MAC, JAMF, Intune, * Associate degree in Computer Science or related field is required, with a bachelor’s preferred

• Experience may be considered in lieu of degree requirement

• A minimum of 3 years of relevant experience

• At least one industry certification such as Microsoft, Cisco, CompTIA, or others

• Additional certifications may be accepted in lieu of experience

• Fundamental knowledge of computer systems and networks

• Specific knowledge of Microsoft 365, Windows operating systems, and cloud-based endpoint management (e.g., Intune, JAMF, or similar)

• In-depth knowledge of networking technologies, particularly layer 1 and 2, with working familiarity of wireless (Wi-Fi) networking in warehouse/manufacturing settings

• Basic experience supporting enterprise applications and technologies, including exposure to ERP, WMS, or other manufacturing/logistics systems a plus

• Familiarity with AI-assisted productivity and support tools (e.g., Copilot, generative AI-based troubleshooting or documentation tools) is expected

• Prior experience in ITIL framework and processes is necessary

• Prior experience with ServiceNow is a plus, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.