IT support - Level 2 helpdesk analyst

Do you have a valid Driving License license?, Do you have experience in Microsoft Windows Server?, We are looking for a 2/3rd line support analyst to join our existing small team. We support local, regional and international clients. You would be very much involved with looking at new technologies for our clients. You will need a minimum of 5 years working in a level 2/3 role, be motivated and flexible. Working from home for a few day a week is also possible

We work with many different clients across all disciplines, which makes the job challenging and rewarding

Requirements:

• Microsoft, Citrix, Cisco or VMware engineer-level certifications (desirable)
• Have extensive working knowledge to support the below Microsoft’s technology products:
• Azure (Infrastructure, Virtual Desktop and Identity)
• Office 365 (Exchange Online, SharePoint Online, Teams, Endpoint Manager, Defender for Business)
• Windows Server (DNS, Active Directory, Hyper-V)
• Confident with Microsoft PowerShell and scripting
• Strong network technologies experience - routing, switching, wireless networking DNS and firewalls
• Be able to produce and maintain detailed technical documentation
• Have stakeholder management skills, with the ability to communicate technical solutions to different audiences
• Demonstrate excellent communication skills, both written and verbal
• Broad knowledge of cyber security concepts and products
• Familiarity with other Private and Public Cloud solutions - VMware, AWS, etc
• Be familiar with Storage Area Networks technologies - SAN arrays

Pulled from the full job description

• Bereavement leave
• Free parking
• Additional leave
• Company pension
• Work from home
• On-site parking