IT Technician - Help Desk & Field Support

• Provide day-to-day help desk and technical support to employees
• Troubleshoot hardware, software, connectivity, printer and peripheral issues
• Install, configure and support desktops, laptops, mobile devices and other IT equipment
• Assist users with Microsoft Windows and common business applications
• Diagnose technical problems and determine appropriate solutions
• Set up equipment and technology for new employees and workstations
• Support user accounts, access and basic network connectivity
• Assist with hardware and software upgrades, replacements and IT projects
• Provide hands-on technology support at manufacturing facilities and other company locations
• Work with vendors and other members of the IT team to resolve more complex issues
• Maintain accurate documentation of support requests, equipment and completed work
• Communicate clearly with users regarding issue status and resolution
• Participate in technology rollouts and other companywide IT initiatives

We’re looking for someone with 3-5 years of practical IT experience who enjoys solving problems, working directly with users, and taking ownership of issues through resolution.

Experience supporting technology in a manufacturing environment is strongly preferred, and experience in food manufacturing is especially valuable., * Minimum 3-5 years of professional IT experience

• Previous help desk, desktop support, IT support or similar experience preferred
• Experience supporting users in a manufacturing environment strongly preferred
• Food manufacturing experience highly preferred
• Strong Windows and Microsoft Office troubleshooting skills
• Working knowledge of computer hardware, printers, peripherals and basic networking
• Ability to troubleshoot problems independently and know when to escalate
• Strong customer-service and communication skills
• Ability to prioritize multiple support requests in a fast-paced environment
• Dependable, organized and comfortable working with employees at all levels of an organization
• Valid driver’s license and ability to travel as required

Starting Salary: From $55,000/year Schedule: Tuesday-Saturday | 10:00 AM-6:30 PM Travel: Approximately 25%, with ability to travel up to 50% as needed, Tuesday through Saturday 10:00 AM-6:30 PM

Candidates must be comfortable with this schedule before applying.

The position also requires regular travel to support company facilities. Travel is anticipated to average approximately 25% but may be as much as 50% in a month depending upon business needs and IT projects.

Compensation & Benefits

Starting salary: From $55,000/year

Turano offers a comprehensive benefits package, including medical, dental, vision and prescription coverage, paid time off, paid holidays, 401(k), and additional company benefits.

Why Turano?

We’re a family-owned company with a long history in the baking industry. Our IT team supports a fast-paced, multi-location operation where technology is an important part of keeping our bakeries and business running.

If you’re an experienced IT support professional who likes solving problems, working directly with people and occasionally getting out of the office, we’d like to meet you.

Job Type: Full-time

Pay: From $55,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Are you able to work a Tuesday - Saturday 10am-6:30pm schedule?
• Have you worked for Turano before?
• Do you currently have any family members working for Turano?
• Were you referred by a Turano employee? If yes, who?

Turano Baking Company is looking for an experienced IT Technician to join our Corporate IT team.

This is not a position where you’ll spend every day sitting behind a help desk. You’ll provide hands-on technical support to employees at our corporate office and operating locations, troubleshoot hardware and software issues, support users and systems, and travel to our facilities when onsite IT assistance is needed.