IT Managed Services Support Engineer - Level 2/3

Vudu Digital

Belfast, UK

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

£24,420.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Microsoft Azure Cloud Computing Dynamic Host Configuration Protocol Domain Name System (DNS) Microsoft Exchange Server Hyper-V Virtual Private Networks (VPN) Network Security Microsoft Office Windows Servers

+13 more

Network Architecture Network Planning and Design Routing Azure Active Directory Microsoft SharePoint Virtualization Technology Information Technology Outsourcing Load Balancing Sonicwall HybridCloud Cloud Migration Cloud Integration Firewall Services Module

Job description

Level 2/3 IT Support Engineer with expertise in Azure Cloud Infrastructure, Network Architecture, and Hybrid IT environments. Experienced in delivering advanced technical support, infrastructure management, and cloud-based solutions.

Core Responsibilities

2nd and 3rd line support (remote and on-site)
Incident, problem, and request management via ITSM tools
SLA/KPI compliance and ticket prioritisation
Azure infrastructure support and administration
Network design, support, and troubleshooting
Escalation handling for complex technical issues
Project delivery (cloud migrations, infrastructure upgrades)
Customer communication and stakeholder management

Requirements

Do you have experience in Virtualization?, * Microsoft Azure (VMs, VNETs, NSGs, Load Balancers, Storage)

Azure Active Directory / Entra ID
Hybrid cloud environments (on-prem + Azure integration)
Backup and disaster recovery solutions

Network & Security Skills

Network architecture (LAN, WAN, VPN)
Routing and switching concepts
Firewall configuration (SonicWall or equivalent)
Wireless and broadband technologies

Core Technical Skills

Windows Server Administration
Active Directory, DNS, DHCP
Microsoft Exchange
Microsoft 365 (Office 365, SharePoint)
Virtualisation (Hyper-V)

Tools & Platforms

ConnectWise Manage / Automate (or similar ITSM tools)
Monitoring and alerting systems

Soft Skills

Strong problem-solving and analytical ability
Customer service and communication skills
Time management and prioritisation
Team collaboration and mentoring

Certifications (Desirable)

Microsoft Certified: Azure Administrator (AZ-104)
Microsoft Certified: Azure Solutions Architect (AZ-305)

Other Requirements

Availability for out-of-hours support
Continuous skills development in cloud and networking technologies, * Do you have at least 3 years experience in MSP?
Do you have at least 3 years experience in Azure?
Do you have at least 3 years experience in Networking?