Integration Consultant

Location: Work From Home (Mainly working from home, with very occasional visits to the company offices depending on location)., The Integrations Consultant is responsible for supporting third-party partners and customers through the end-to-end integration lifecycle. This includes technical discovery, solution design, onboarding, accreditation, troubleshooting, and ongoing consultancy relating to API and integration services.

Working closely with internal product, development, support, and project teams, the Integrations Consultant acts as a technical subject matter expert, helping partners successfully connect their solutions while ensuring integrations meet business, security, and operational standards.

Do you:

· Love working with key customers, Supporting partners and customers through discovery, API guidance, architecture review, authentication, security, and best-practice integration design.

1. Partner onboarding, accreditation, and delivery Managing new partner onboarding, coordinating testing and certification, ensuring integrations meet business, functional, performance, and security standards.

2. Technical support, troubleshooting, and continuous improvement Investigating API issues, analysing logs and data exchange problems, creating documentation, improving processes, and feeding partner insight into future platform improvements.

Within the three key areas of work, you will:

• Integration consultancy and solution design
• Provide technical guidance to partners and customers throughout the integration journey.
• Run discovery (kick-off) sessions to understand requirements, use cases, and technical constraints.
• Review proposed integration designs and recommend best practice approaches for APIs, webhooks, authentication, security, and data exchange.
• Partner onboarding, accreditation, and delivery
• Manage the onboarding process for new integration partners.
• Coordinate testing, validation, accreditation, and certification activities.
• Ensure integrations meet functional, performance, security, and operational requirements before go-live.
• Provide regular progress updates and help keep delivery moving.
• Technical support, troubleshooting, and continuous improvement
• Investigate and resolve integration issues involving APIs, connectivity, authentication, logs, and data formats.
• Liaise with development, support, product, and project teams to resolve complex issues.
• Create and maintain technical documentation, FAQs, setup guides, and best practice materials.
• Identify improvements to integration processes, tooling, partner experience, and platform capability.

· Have a firm Technical background and experience of APIs

· Have a passion for solving problems logically

· Have a hunger for continuous learning, development and expanding your skills

· Thrive in being self-sufficient in your own ability to analyse and solve problems, You will be a talented and ambitious individual who thrives in a fast-paced environment with experience of delivering exceptional customer service and with experience in designing and being part of technical projects.

· API and integration expertise - working with REST APIs, web services, authentication methods, JSON/XML, webhooks, and integration architecture.

· Technical troubleshooting and problem solving - analysing API requests, responses, logs, errors, connectivity issues, and resolving complex integration problems.

· Stakeholder communication - explaining technical concepts clearly to partners, customers, internal teams, and non-technical audiences.

· Technical documentation - creating and maintaining setup guides, implementation guides, FAQs, specifications, and knowledge base content.

· Project coordination and partner onboarding - managing onboarding, accreditation, testing, validation, certification, and progress updates for integration partners.

Knowledge & Experience

· Experience in interacting with, documenting, and using APIs. Any experience in guiding customers through developing their apps against API specifications is desirable.

· Experience working with REST APIs and web services.

· Familiarity with Postman.

· Strong understanding of API authentication methods, including API Keys, OAuth, JWT, and HMAC.

· Ability to read and troubleshoot JSON, XML, and other data formats.

· Experience supporting software integrations and technical implementations.

· Excellent problem-solving and analytical skills.

· Strong written and verbal communication skills.

· Ability to explain technical concepts to non-technical stakeholders.

· Experience creating technical documentation and implementation guides.

· Strong organisational and project coordination skills.

· Experience within hospitality, retail, SaaS, or payment technology environments.

· Experience with Zonal platforms including Aztec, iOrder, Bookings and Loyalty.

· Knowledge of webhook architectures and event-driven integrations.

· Familiarity with Power Automate, Azure services, or similar integration tools.

· Understanding of cloud technologies and API management platforms.

· Experience managing third-party relationships and accreditation programmes.

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Financial planning services
• Free or subsidised travel
• Health & wellbeing programme
• Profit sharing
• Sick pay

Zonal is one of the UK’s largest technology providers to the hospitality industry serving more than 16,000 businesses, from small independents through to large chains such as Miller & Carter, Greene King, PizzaExpress and JD Wetherspoon.

If you’ve booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product!

Our connected technology has been shaping the future of hospitality for decades. With innovation at the heart of everything we do, we have continuously evolved to become a leading player in the world of hospitality tech both nationally and internationally. As part of Volaris - a global network of independently operated software businesses - we combine the agility and personal touch of our heritage with access to world-class resources and expertise.