Assets Support Officer - Complex Cases

• Handle calls and correspondence; resolve or escalate as needed.
• Act as first point of contact for customers and stakeholders.
• Coordinate daily administration for the Asset Management team.
• Arrange meetings, manage diaries, prepare agendas and minutes.
• Maintain accurate records, systems and filing.
• Produce reports, statistics and update dashboards.
• Raise purchase orders and process contractor invoices.
• Obtain and assess contractor quotations, place and track orders.
• Monitor works to completion and support inspections.
• Liaise with tenants and contractors to arrange appointments.
• Support complex case workflows and technical staff.
• Allocate tasks to and support the Administration Apprentice.

• Is highly organised and able to manage a varied workload.
• Has strong administrative and data management skills.
• Enjoys analysing and interpreting information to support decision-making.
• Has excellent communication and customer service skills.
• Can build positive working relationships with a range of stakeholders.
• Is proactive, motivated and able to work effectively as part of a team.
• Takes pride in delivering an efficient and timely service.

Are you a friendly and motivated person who likes to work within a team, who is passionate about data and its interpretation, and able to collaborate with key stakeholders and provide a timely service? If this sounds like you, we would love to hear from you., * Do you have a time restriction on your eligibility to work in the UK?

• Do you have experience reading and analysing data?
• Can you easily adapt to different IT systems and software?

In return, we offer a range of benefits to employees, including:

• Holiday entitlement of 28 days a year (plus public bank holidays), increasing to 33 days after 5 years’ service
• Access to the Local Government Pension Scheme
• Free parking
• Cycle to work scheme
• Flexible working arrangements
• Employee discount hub
• Training and development opportunities, Job Types: Full-time, Part-time, Permanent

Pay: £27,199.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

It’s an exciting time to join Northamptonshire Partnership Homes (NPH) as we expand and grow our business, whilst developing and improving existing services for our residents., At NPH we value and respect all differences in all people, whether seen or unseen. We aspire to an inclusive working environment and a culture that reflects our colleagues and residents. Our colleagues have equal access to learning and development opportunities, and we create opportunities for their voice to be heard. We welcome applications from all regardless of race, faith, age, sexuality, gender identity, neurodivergence or disability. If we can make any adjustments to our recruitment processes to make it more accessible, we actively encourage you to let us know.