Personalisation Support Administrator

• To provide a caring and professional service to families in receipt of Direct Payments
• To answer and forward on all telephone calls in a courteous and efficient manner
• To process DBS applications, supporting families and Personal Assistants throughout the process
• To maintain monthly data to be presented at Manager’s meetings
• To provide high quality business support including production of correspondence, reports, presentation materials and spreadsheets
• To upload job adverts
• To assist in annual reports and annual updates for families
• To minute team meetings
• To be responsible for processing incoming and outgoing mail and goods
• To assist with record management and ensure accurate information is maintained in manual and electronic records
• To assist in ensuring a high level of data quality to support statutory returns and assist in the collection of data as required
• To use related IT packages updating and maintaining information and tasks as required
• To operate specific procedures and processes in accordance with specialist service areasTo undertake scanning and uploading of documents to electronic document management systems

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Children and Families Service in Cornwall Council are looking to appoint a Personalisation Support Administrator to work in our multi-disciplinary service. The successful candidate will have experience of working with disabled children and their families, be able to work within a team and independently and be able to organise their workload.

Personalisation Support Administrator will assist with the provision of support to families, ensuring timely communications with partner agencies as well as a range of tasks including records managements, meeting and room booking administration, DBS applications, uploading job adverts, collating data and input of information to Case Management and Corporate Systems.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to an enhanced criminal record disclosure check.

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension, * a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programmeEmployee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.