Mobile Phone and Computer Repair Technician

We’re looking for a versatile team member who enjoys both technology and working with people. In this position, you’ll help customers get their technology working again while providing a friendly, knowledgeable experience from the moment they walk through the door until their repair is complete.

The ideal candidate is comfortable diagnosing technical issues, explaining solutions to customers, and managing multiple priorities in a busy retail environment. Performance-based compensation provides additional earning opportunities for team members who consistently deliver strong results.

Key Responsibilities

• Receive customer devices and gather information about the issue, usage, and desired outcome.
• Troubleshoot and repair smartphones, tablets, computers, and other supported electronic devices.
• Manage each repair through the complete process, including initial assessment, repair, testing, and customer pickup.
• Explain technical problems and repair options in clear, easy-to-understand terms.
• Identify additional products, services, protection options, or technical support that may be useful to the customer.
• Build positive customer relationships that encourage repeat business and referrals.
• Keep customers updated regarding repair status, expected completion times, and any changes that arise.
• Balance customer service, repair work, and incoming jobs while maintaining an efficient workflow.
• Enter accurate repair information, customer notes, diagnoses, and service details into company systems.
• Follow established procedures for quality control, device handling, and customer communication.

Customer-focused approach You’re comfortable meeting new people, listening to their concerns, and making sure they understand what’s happening with their device.

Problem-solving mindset You enjoy troubleshooting and learning how technology works. You’re willing to investigate an unfamiliar problem rather than immediately giving up.

Performance orientation You’re motivated by measurable results and appreciate having an opportunity to increase your earnings through commission and performance incentives.

Ability to prioritize Retail repair environments can change quickly. You can switch between customers, repairs, and administrative tasks while keeping track of what needs to happen next.

Communication skills You can translate technical information into straightforward language and communicate professionally with customers and coworkers.

• Base pay: $16-$18 per hour
• Additional earning opportunity: Commission and performance bonuses of approximately $200-$400 per month
• 401(k) with employer matching
• Flexible scheduling
• Employee discount

Job Type: Full-time

Pay: $16.00 - $18.00 per hour, * 401(k)

• 401(k) matching
• Employee discount
• Flexible schedule