Desktop Technician 1

Position Overview: Edgewell Personal Care is seeking a highly adaptable candidate to assist with application and process training, tech support on break fix issues, service requests, and workflow support for internal colleagues. This unique role allows full visibility into global support issues affecting a multitude of desktop, network, application, manufacturing, and cloud platform technologies. It is a front-line assignment. The candidate should expect an immersive learning opportunity providing insight into manufacturing technologies and the value of an agile and efficient IT support department. The ability to quickly learn new technologies, resolve issues, and timely updates while delivering best in class customer service are paramount to success in this role. And the success of Edgewell Personal Care as a whole. You are valued.

Responsibilities and Duties:

• Assist with flow and/or resolution of incidents and service requests in ServiceNow

• Partner with global IT colleagues on defining, resolving, and/or escalating various IT issues

• Work with internal IT teams on project specific tasks as assigned: security, audit, etc

• Author and edit support documentation as assigned in Service Now knowledge base

• Adopt a mindset of continuous improvement our processes are your processes

• Participate in on-call rotation for emergency/production issues

• Promote, support, and train colleagues in the use and adoption of new technologies and tools within the organization

• Associates degree in a technology discipline (computer science, cybersecurity, network engineering), business administration or relevant business systems

o Certifications with experience (Comptia A+, Network+, MCSA, MCDST, CCNA, etc)

• Minimum three years experience in support of global infrastructure in a multinational organization

o Troubleshooting experience with hardware, desktop applications, cloud applications, middleware, Office 365, Google Cloud, Windows OS, Mac OS, SSO technologies, VPN technologies, and all related modern security protocols in each

o Training experience

• The ability to prioritize workload with regards to issues, tasks, projects, and new contacts

• You are customer centric and solution oriented

• This is a remote position requiring the ability to work unsupervised at your home office

• Presentable work environment for on camera Teams meetings and training sessions, Personable, Organized, Thorough, Patient, Accountable, Cooperative, Committed, Knowledgeable, Reliable