Desktop Technician

Our client is seeking a Desktop Technician to join their IT Support team in Cincinnati, OH. This is a hands-on desktop support role focused on providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring a smooth desktop computing experience across the organization.

This position is ideal for someone who enjoys solving technical problems, working directly with users, and supporting a fast-paced IT environment.

What You’ll Be Doing

• Configure, image, and deploy desktops, laptops, and other end-user devices
• Provide support through the IT Help Desk via phone, chat, and in-person interactions
• Troubleshoot hardware, software, printer, and network connectivity issues
• Manage and resolve support tickets using ServiceNow or a similar ticketing system
• Install, configure, and maintain desktop applications and peripherals
• Escalate complex technical issues to appropriate IT teams when necessary
• Perform routine system maintenance, upgrades, and equipment replacements
• Document solutions and contribute to IT knowledge base articles
• Support users with technology questions and provide basic training when needed
• Maintain service levels and effectively manage assigned ticket queues

• Experience working with a ticketing system such as ServiceNow
• Strong troubleshooting experience with desktops, laptops, printers, and peripherals
• Knowledge of Windows operating systems and basic networking concepts
• Experience providing customer-facing technical support in a professional environment
• Strong communication and customer service skills
• Ability to work independently and collaborate with cross-functional IT teams

Preferred Qualifications

• Experience supporting macOS environments
• Familiarity with Active Directory
• Experience with remote support tools and device imaging solutions
• Associate degree in Information Technology, Computer Science, or related field
• CompTIA A+ or Microsoft desktop support certifications

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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