Desktop Support Engineer

• Provide technical support for desktop computers, laptops, mobile devices, and peripherals, resolving hardware and software issues efficiently.
• Assist users with operating systems such as Windows, macOS, and Linux, ensuring optimal performance and security.
• Manage help desk tickets using designated support systems, documenting issues clearly and tracking resolution progress.
• Troubleshoot network connectivity problems related to LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and TCP ports.
• Support Active Directory management tasks including user account creation, password resets, GPO (Group Policy Object) implementation, and permissions management.
• Maintain and troubleshoot computer hardware components and peripherals, including printers, monitors, keyboards, and other equipment.
• Collaborate with team members to analyze system logs and diagnose complex technical issues related to IT infrastructure.
• Assist in maintaining security protocols by supporting firewall configurations and network access controls to protect organizational data.

• Strong knowledge of Microsoft Office applications and general software troubleshooting techniques.
• Experience with help desk systems and customer support ticket management processes.
• Proficiency in computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, and VPN setup.
• Expertise in Windows support (including Windows Server environments), macOS, Linux operating systems, and computer hardware troubleshooting.
• Familiarity with Active Directory management, GPO deployment, and user account administration.
• Ability to troubleshoot equipment issues related to hardware failures or software conflicts effectively.
• Excellent communication skills with a focus on delivering outstanding customer service in fast-paced environments.
• Analysis skills for diagnosing complex technical problems quickly and accurately.

Join us as a Desktop Support Engineer if you’re passionate about technology support and eager to make a tangible impact by ensuring our users stay connected and productive! Your technical expertise combined with your enthusiasm for helping others will be key to your success in this vital role within our organization’s IT ecosystem.