Help Desk Technician, Level 1

• Provide onsite desktop and laptop troubleshooting and support.
• Install, configure, and deploy PCs, laptops, monitors, and peripherals.
• Support device replacements, refreshes, and lifecycle activities.
• Configure and troubleshoot Cisco phones, voicemail, and basic telephony issues.
• Complete workstation moves, adds, and changes.
• Perform inventory management and asset tracking activities.
• Follow established escalation procedures for unresolved issues.
• Maintain accurate ticket documentation and status updates.
• Adhere to HIPAA, security, and compliance requirements.
• Support hospital and clinic staff in a professional and customer-focused manner.

• 1-3 years of desktop support or technical support experience.
• Experience supporting Windows devices and Microsoft applications.
• Basic understanding of networking concepts (IP, ports, cabling).
• Familiarity with ticketing systems such as ServiceNow.
• Strong customer service and communication skills.
• Ability to travel between healthcare facilities as needed., * CompTIA A+ Certification.
• Previous healthcare or hospital support experience.
• Experience with asset management systems.

$26.00 - $30.00 per hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Vision insurance